Characteristics of an Effective Support Tech Support techs may have several responsibilities, such as the installation, testing and maintenance of PC and network hardware and software. However, the qualities needed to excel in this job are way beyond the capacity to do certain tasks. The following are the requirements for being an effective support tech: Discipline
Finding Ways To Keep Up With Technology
Discipline touches different areas of the support tech’s job, such as meeting deadlines, creating and adhering to a schedule, providing prompt solutions to users’ problems, and even resisting the urge to fight with an irate client. Needless to say, disciplined support techs are more reliable and likely to succeed in their profession.
The Key Elements of Great Resources
Effective Prioritizing Effective prioritizing happens only when the support tech has good knowledge of all employeess roles in the organization, the priorities of the business and its overall nature. Support techs need to do everything they can in order to understand the business and prioritize their tasks and commitments as needed. Dedication to Problem Resolution The tech has to be committed to resolving the problem, which is only possible when the user is contented with the results and the resolution adheres to company policy. He must also be willing as well as capable of following all the steps needed, even in a crisis situation, tightening loose ends when needed. Good Communication Skills Usually, the support tech is the one who makes daily and direct contact with end users. The tech should thus have superb listening skills and be able to talk to users in a language they can understand. Flexibility Change is part of this whole world called information technology, and those who want to continue being productive must pursue all available opportunities to grow their knowledge, whether through formal schooling or simply by asking questions from their bosses or colleagues. Logical and Creative Thinking Techs must apply a consistent, logical method in resolving computer issues. Even in the face of a new situation, the tech must be able to solve the problem, or isolate the problem conflict at least. Supporting logical thinking, the tech must also be capable of creative reasoning leaps if he fails with the use of logic alone. Technology Inclination A tech who is not technology-inclined and merely thinks of his job as routine, will be less likely to remain updated with the latest developments, or have sustained interest in the job. With a tech who loves technology, users are particularly benefitted during a rollout, where they are forced to learn a new product so they can keep doing their jobs. Techs like this are able to encourage and reassure users, improving the quality of the relationship between company and client.